1. Introduction

CoreNova AI Technologies FZE (“CoreNova”, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website corenovai.me or use our services.

We comply with applicable data protection laws in the United Arab Emirates, including the UAE Data Protection Law (Federal Decree-Law No. 45 of 2021).

2. Information We Collect

     2.1 Information You Provide to Us

    – Contact form submissions (name, email, phone, company, designation, industry)

    – Demo booking requests

    – Partner programme applications

   – Newsletter signups

    – Career applications

     2.2 Information Collected Automatically

    – Cookies and similar tracking technologies

    – IP addresses

    – Browser type and version

    – Device information

    – Pages visited and time spent

    – Referring website

    2.3 Information from Third Parties

    – CRM data (Zoho CRM)

    – Analytics data (Google Analytics 4)

   – Marketing platform data

3. How We Use Your Information

We use your information to:

    – Respond to your enquiries and provide the requested information

    – Process demo bookings and partner applications

    – Send marketing communications (with your consent)

    – Improve our website and services

    – Comply with legal obligations

4. Legal Basis for Processing (UAE)

Under the UAE Data Protection Law, we process your data based on:

    – Your consent (for marketing communications)

   – Contractual necessity (to provide requested services)

    – Legal obligation (to comply with UAE laws)

   – Legitimate interests (to improve our services)

5. Sharing Your Information

We may share your information with:

    – Service providers (CRM, email marketing, analytics)

    – Partner companies (Kudra.ai, DocuWare, Zoho Creator) for joint service delivery

    – Legal authorities, when required by UAE law

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for:

    – Enquiry data: 24 months after last contact

    – Customer data: Duration of contract + 5 years

   – Marketing data: Until you unsubscribe

   – Career applications: 12 months

7. Your Rights Under UAE Data Protection Law

You have the right to:

    – Access your personal data

    – Correct inaccurate data

    – Request deletion of your data

   – Withdraw consent for marketing

    – Object to processing

    – Data portability

To exercise these rights, contact us at privacy@corenovai.me.

8. Cookies

We use cookies for:

    – Essential functionality (session management)

   – Analytics (Google Analytics)

   – Marketing (conversion tracking)

You can manage cookie preferences through your browser settings.

9. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

    – SSL/TLS encryption

    – Access controls

    – Regular security reviews

    – Data minimisation practices

10. International Data Transfers

We primarily process data within the UAE. Some service providers may process data outside the UAE. We ensure appropriate safeguards are in place

11. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect data from children.

12. Changes to This Privacy Policy

We may update this policy from time to time. The “Last Updated” date indicates when changes were made. Continued use of our website constitutes acceptance of changes.

13. Contact Us

For privacy-related enquiries:

Email: privacy@corenovai.me

Phone: +971 54 856 4357

Address: Sharjah Research Technology and Innovation Park, Sharjah, UAE

14. Complaint Process

If you believe we have violated your privacy rights, please contact us first. You also have the right to lodge a complaint with the UAE Data Office.