FAQ

  • Yes. Many clients move from GAP analysis directly to implementation with the same team.

  • Yes. Remote training is recorded. On-site: We provide digital materials, but recording requires prior agreement.

  • Yes. We can scope to finance, HR, logistics, or any single department. Lower cost. Faster turnaround.

  • System down. No users can access. The core business process stopped. Response: 15 minutes.

  • Yes. These are examples. We design custom workflows for any document-heavy process. Tell us your challenge during a discovery call.

  • Feature not working correctly. Performance degradation. User access issue. Response: 2 hours.

  • Simple workflow (e.g., invoice approval): 2-4 weeks. Complex workflow (e.g., multi-department claims): 6-8 weeks.

  • Yes. Same SLAs apply to cloud and on-premise deployments.

  • Yes. Kudra, DocuWare Creator all have REST APIs. Tell us your systems during discovery.

  • Yes. Prorated for the remainder of the term.

Ready to Modernise Your Document and Workflow Operations?

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