Question 1

Where exactly are you based?

Accepted Answer

Sharjah Research Innovation and Technology Park, UAE

KAFD, Riyadh, KSA

Question 2

Do you only work with large enterprises?

Accepted Answer

No. We work with SME's, mid‑market companies, and enterprises. Our Fractional COO and CSO services are specifically designed for organisations that need strategic automation leadership but cannot yet justify a full‑time executive hire.

Question 3

How do I know you understand my industry?

Accepted Answer

Schedule a 15‑minute discovery call. We will walk you through three specific examples from your vertical — including document types, compliance requirements, and workflow outcomes. No generic slide decks.

Question 4

Does CoreNova offer ongoing support after implementation?

Accepted Answer

Yes. We provide tiered managed support packages, including standard business‑hours coverage, premium extended support, and enterprise‑level SLAs with a named account manager.

Question 5

Are there any limitations on processing volume?

Accepted Answer

Any limits relate to the package or subscription tier you select, which sets your processing capacity. As your needs grow, you move to a higher tier or a configuration matched to your workload. For high-volume requirements, our team can recommend the right plan.

Question 6

What is the maximum number of documents Kudra can process?

Accepted Answer

Kudra runs on a distributed architecture that scales from a handful of documents to millions of pages, with consistent performance as volume grows. There is no fixed technical ceiling on the platform itself.

Question 7

What are the deployment options?

Accepted Answer

Cloud (SaaS): Fully managed deployment for fast onboarding and minimal infrastructure overhead. Best suited for teams that want to start processing quickly without managing servers.
On-premise / Private cloud: Deploy Kudra within your own environment or private network for full data sovereignty and control. Designed for regulated sectors with strict data residency or governance requirements.
Hybrid: A mix of both cloud & on-premise

Question 8

How is our data secured, and where is it hosted?

Accepted Answer

Kudra is hosted on AWS infrastructure. Data protection policies are aligned with industry standards including SOC2 and GDPR, with personal data processed securely and transparently under defined controls for retention, access, and sharing.
HIPAA/PCI-DSS compatible. AES-256 encryption. TLS 1.3. No data persistence in the cloud.

Question 9

How is Kudra different from GPT tools?

Accepted Answer

Kudra is built for enterprise-scale document operations, not just AI conversations. Kudra handles thousands of documents simultaneously with structured extraction, audit trails, governance, role-based access, due-diligence and workflow automation, all designed for real business operations at scale.

Question 10

What types of documents can Kudra process?

Accepted Answer

Covers structured, semi-structured, and unstructured documents (invoices, contracts, claims forms, ID documents, loan files, etc.) across multiple languages including Arabic, and clarifies that it handles scanned images, PDFs, CSV, text files, and handwritten content.

Question 11

How is this different from Google Drive or SharePoint?

Accepted Answer

Those tools store files. DocuWare manages processes. With Drive, you still chase approvals by email. With DocuWare, approvals happen inside the system — with deadlines, escalations, and full audit trails.

Question 12

We already have an ERP. Do we need DocuWare?

Accepted Answer

ERP manages transactions. DocuWare manages documents. They work together. Invoices land in DocuWare → approval workflow → send approved data to your ERP. Best of both.

Question 13

Can we keep using Outlook and Teams?

Accepted Answer

Yes. DocuWare integrates with both. You can approve documents without leaving your email. Your team doesn't need to learn a new interface.

Question 14

Is DocuWare compliant with UAE data protection laws?

Accepted Answer

Yes. On-premise deployment keeps data inside the country. Full audit trails. Role-based access. Used by government entities in the UAE.

Question 15

Do you offer training?

Accepted Answer

Yes. Structured training for administrators and end users. Delivered by the CoreNova team (About Us). 95% of trained clients pass internal certification.

FAQs

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