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Yes. All training includes 30 days of email support for questions after the session.
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Yes. Remote training is recorded. On-site: We provide digital materials, but recording requires prior agreement.
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System down. No users can access. The core business process stopped. Response: 15 minutes.
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Feature not working correctly. Performance degradation. User access issue. Response: 2 hours.
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Yes. Same SLAs apply to cloud and on-premise deployments.
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Yes. Prorated for the remainder of the term.
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Consultants advise. Fractional executives execute. We sit in your meetings. We make decisions. We are accountable for results.
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Typically 2-5 days. Can be more. Can be less. We agree up front.
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Yes. Many clients start fractional and then hire full-time when ready. We are transparent about this path.
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Yes. Standard practice. We treat your financials, strategy, and operations as confidential.
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