Question 1

Are you a reseller or the actual software vendor?

Accepted Answer

Both. We are the Master Franchise partner for Kudra in the UAE and KSA, plus an authorised DocuWare reseller and Zoho Creator implementation partner. You get software licensing + local implementation + ongoing support from one team.

Question 2

Where exactly are you based?

Accepted Answer

Sharjah, UAE. We serve the entire GCC remotely and on‑site, with teams available for client visits across the UAE, Saudi Arabia, Qatar, Kuwait, Oman, and Bahrain.

Question 3

Can you show me a similar client you&#8217;ve worked with?

Accepted Answer

Yes. We maintain anonymised case studies across FMCG, logistics, government, healthcare, finance, and insurance. Ask us for examples relevant to your industry.

Question 4

Do you only work with large enterprises?

Accepted Answer

No. We work with mid‑market companies and enterprises. Our Fractional COO and CSO services are specifically designed for organisations that need strategic automation leadership but cannot yet justify a full‑time executive hire.

Question 5

What happens if Kudra, DocuWare, or Zoho Creator don&#8217;t fit my use case?

Accepted Answer

We will tell you honestly. We also build custom solutions using other tools and provide Odoo outsourcing services with certified developers. We do not sell what does not work for your business.

Question 6

How do I know you understand my industry?

Accepted Answer

Schedule a 15‑minute discovery call. We will walk you through three specific examples from your vertical — including document types, compliance requirements, and workflow outcomes. No generic slide decks.

Question 7

Does CoreNova offer ongoing support after implementation?

Accepted Answer

Yes. We provide tiered managed support packages, including standard business‑hours coverage, premium extended support, and 24/7 enterprise‑level SLAs with a named account manager.

Question 8

How do we get started with CoreNova?

Accepted Answer

The first step is a free discovery call. We assess your current workflows, identify the highest‑impact automation opportunities, and outline a realistic implementation roadmap. No commitment required.

Question 9

How long does a consulting engagement take?

Accepted Answer

Typical assessment takes 2-4 weeks, depending on organisation size. We deliver a detailed report with findings, recommendations, and a roadmap.

Question 10

Do you only recommend your own products?

Accepted Answer

No. We assess your requirements first. If Kudra, DocuWare isn't the right fit, we will tell you honestly and recommend alternatives.

Question 11

What is the cost of consulting?

Accepted Answer

Fixed project fee based on scope. Typical SME assessment: $5,000-$10,000. Enterprise assessment: $15,000-$25,000. Exact quote after discovery call.

Question 12

Can you help us build a business case for our board?

Accepted Answer

Yes. The business case document is a standard deliverable. We include costs, timeline, resource requirements, and expected ROI.

Question 13

Do you offer implementation after consulting?

Accepted Answer

Yes. Many clients start with consulting, then move to implementation with the same team. No knowledge transfer required.

Question 14

How is GAP analysis different from consulting?

Accepted Answer

Consulting identifies opportunities. GAP analysis identifies what is missing. Consulting tells you where to go. GAP analysis tells you what is in the way.

Question 15

What is the cost?

Accepted Answer

Fixed fee: $7,500-$15,000 depending on organisation size and complexity.

Question 16

Do you fix the gaps you find?

Accepted Answer

Yes. Many clients move from GAP analysis directly to implementation with the same team.

Question 17

Can you do a GAP analysis on a single department?

Accepted Answer

Yes. We can scope to finance, HR, logistics, or any single department. Lower cost. Faster turnaround.

Question 18

Can you automate a process not listed here?

Accepted Answer

Yes. These are examples. We design custom workflows for any document-heavy process. Tell us your challenge during a discovery call.

Question 19

How long does it take to deploy a workflow?

Accepted Answer

Simple workflow (e.g., invoice approval): 2-4 weeks. Complex workflow (e.g., multi-department claims): 6-8 weeks.

Question 20

Do you integrate with our existing systems?

Accepted Answer

Yes. Kudra, DocuWare Creator all have REST APIs. Tell us your systems during discovery.

Question 21

Can we see a demo of a specific use case?

Accepted Answer

Yes. Book a demo. We will show you the exact workflow running with sample documents.

Question 22

What is the cost for a workflow deployment?

Accepted Answer

Fixed project fee based on complexity. Typical workflow: $10,000-$25,000. Includes configuration, testing, training, and 30 days post-launch support.

Question 23

How is this different from hiring a full-time employee?

Accepted Answer

No recruitment fees. No visa costs. No payroll overhead. No notice period. You pay only for the time you need.

Question 24

Are your developers certified?

Accepted Answer

Yes. Certified Odoo developers with experience across versions 14-17. CVs available before engagement.

Question 25

Do you understand UAE VAT and WPS?

Accepted Answer

Yes. Our functional consultants have implemented Odoo for UAE clients with full VAT and WPS compliance.

Question 26

Can we try a developer for 1 week before committing?

Accepted Answer

Yes. Paid trial week. You evaluate. If not satisfied, no further obligation.

Question 27

Do you provide Odoo licensing?

Accepted Answer

No. We are outsourcing partners, not Odoo resellers. You license Odoo directly or through an official partner. We provide talent.

Question 28

Do you provide training certificates?

Accepted Answer

Yes. Completion certificate issued by CoreNova. Includes skills assessed and proficiency level.

Question 29

Can you customise training for our specific workflows?

Accepted Answer

Yes. We use your documents, your systems, your approval processes. Generic training is a waste of time.

Question 30

How many people can attend?

Accepted Answer

Maximum 10 per session for hands-on training. Larger groups: train-the-trainer model.

Question 31

Do you offer post-training support?

Accepted Answer

Yes. All training includes 30 days of email support for questions after the session.

Question 32

Can we record the training?

Accepted Answer

Yes. Remote training is recorded. On-site: We provide digital materials, but recording requires prior agreement.

Question 33

What counts as a critical issue?

Accepted Answer

System down. No users can access. The core business process stopped. Response: 15 minutes.

Question 34

What counts as a standard issue?

Accepted Answer

Feature not working correctly. Performance degradation. User access issue. Response: 2 hours.

Question 35

Do you support on-premise deployments?

Accepted Answer

Yes. Same SLAs apply to cloud and on-premise deployments.

Question 36

Can we upgrade tiers during the contract?

Accepted Answer

Yes. Prorated for the remainder of the term.

Question 37

How is this different from a consultant?

Accepted Answer

Consultants advise. Fractional executives execute. We sit in your meetings. We make decisions. We are accountable for results.

Question 38

How many days per month?

Accepted Answer

Typically 2-5 days. Can be more. Can be less. We agree up front.

Question 39

Can we convert to full-time later?

Accepted Answer

Yes. Many clients start fractional and then hire full-time when ready. We are transparent about this path.

Question 40

Do you sign NDAs?

Accepted Answer

Yes. Standard practice. We treat your financials, strategy, and operations as confidential.

Question 41

What industries have you worked in?

Accepted Answer

FMCG, telecom, banking, finance, government, healthcare, logistics, and retail.

Question 42

You say 99.9% accuracy. I don&#8217;t believe you.

Accepted Answer

Fair. 99.9% applies to structured documents (invoices, forms, IDs) after human validation. For handwritten Arabic on low-quality scans, accuracy is lower. We will test your actual documents during the demo and give you real numbers — not marketing claims.

Question 43

Can this read my doctor&#8217;s handwriting?

Accepted Answer

Partially. Clean handwriting: 90-95%. Messy prescriptions: lower. We recommend human review for high-stakes fields (signatures, medical notes). We are honest about this upfront.

Question 44

We have sensitive client data. Can we keep it on our own servers?

Accepted Answer

Yes. On-premise deployment available. You control the data. We do not have access. Used by banks and government entities across the GCC.

Question 45

We tried an AI tool before. It worked on 80% of documents and failed on 20%. Then we had to manually process the 20% anyway.

Accepted Answer

That is exactly why we built a human-in-the-loop review. The 20% that fails goes to your team for correction. Those corrections train the model. Next month, the failure rate drops to 15%. Month after: 10%. You are not stuck at 80%.

Question 46

Is Kudra.ai SOC2 compliant? GDPR? HIPAA?

Accepted Answer

SOC2 Type 2 certified. GDPR compliant. HIPAA/PCI-DSS compatible. AES-256 encryption. TLS 1.3. No data persistence in the cloud unless you configure it.

Question 47

How is this different from ChatGPT?

Accepted Answer

Generic GPTs train on the public internet. Kudra trains on your documents. 80% more accurate on document extraction tasks. Plus source citations and audit trails that generic LLMs don't provide.

Question 48

Does this integrate with our old ERP?

Accepted Answer

REST API. If your ERP has an API, we connect. If not, CSV export or Zapier. Tell us your ERP during the demo, and we will confirm compatibility.

Question 49

Can we try it on our real documents before buying?

Accepted Answer

Yes. Send us 5-10 sample documents. We process them. You see results. No generic demo. No slides. Just your documents, our platform, live results.

Question 50

How is this different from Google Drive or SharePoint?

Accepted Answer

Those tools store files. DocuWare manages processes. With Drive, you still chase approvals by email. With DocuWare, approvals happen inside the system — with deadlines, escalations, and full audit trails.

Question 51

We already have an ERP. Do we need DocuWare?

Accepted Answer

ERP manages transactions. DocuWare manages documents. They work together. Invoices land in DocuWare → approval workflow → send approved data to your ERP. Best of both.

Question 52

Can we keep using Outlook and Teams?

Accepted Answer

Yes. DocuWare integrates with both. You can approve documents without leaving your email. Your team doesn't need to learn a new interface.

Question 53

How long does implementation take?

Accepted Answer

Focused deployment (e.g., accounts payable): 2-4 weeks. Enterprise rollout: 2-3 months. We give you a timeline during discovery.

Question 54

What happens if we outgrow the cloud version?

Accepted Answer

You can migrate to on-premise or hybrid. Same system. Same data. No reimplementation.

Question 55

Is DocuWare compliant with UAE data protection laws?

Accepted Answer

Yes. On-premise deployment keeps data inside the country. Full audit trails. Role-based access. Used by government entities in the UAE.

Question 56

How much does it cost?

Accepted Answer

Cloud: per-user per-month subscription. On-premise: annual license. Typical mid-market client: $5,000-$15,000/year. Exact quote after we understand your user count and document volume.

Question 57

Do you offer training?

Accepted Answer

Yes. Structured training for administrators and end users. Delivered by the CoreNova team (About Us). 95% of trained clients pass internal certification.

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